Study finds that average person spends 43 days waiting on hold

Woman listening on cell phone Fingers to temple. Image shot 2008. Exact date unknown.

One moment, please. … Your call is important to us. …. A representative will be with you shortly.

Annoyed yet?

That’s just a fraction of the 43 days the average person will spend on hold with automated customer service in one lifetime, according to a survey conducted by data collection provider ResearchNow and commissioned by TalkTo, the developer behind the business-centric texting app of the same name.

After polling 500 consumers, ResearchNow determined that 58 percent get ticked off at waiting, and 48 percent believe calling a business is useless. Overall, 86 percent said they had been put on hold when calling a business.

“This research shows how poorly the phone performs as a customer-service channel,” TalkTo CEO Stuart Levinson said in a release.

Granted, Levinson is using this data to hawk TalkTo’s texting app. Nevertheless, anyone who has waited to be connected to, say, an airline’s customer service department, knows he has a point.

“Being put on hold is a fact of life when you call a customer-service department,” ConsumerWorld.org founder Edgar Dworksy told the Wall Street Journal’s MarketWatch blog.

Being on hold nearly became a lifestyle for an Australian man who called Qantas airline to confirm a flight, back in July 2012. Andrew Kahn claimed he waited 15 hours, 40 minutes and 1 second before he hung up. “I had had enough,” Kahn told the Telegraph last August.

Callers who ring up Continental Airlines can feel a bit of Kahn’s pain, according to a report. In 2011, FastCustomer, a customer service tech provider, found the carrier put customers on hold for an average of 13 minutes, the longest in its study. Time didn’t exactly fly with four other airlines that also made the top 10 of FastCustomer’s longest-wait list: Air Canada, Delta, Southwest and JetBlue.

So the next time you have to place a call to a customer service department, make sure you have a good book handy. You’re going to be on the phone a while.

http://www.huffingtonpost.com/2013/01/24/43-days-on-hold-in-your-lifetime_n_2536240.html

Dung Beetle is the first animal found to use the Milky Way for navigation

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The dung beetle is now the first animal proven to use the light of the milky way for orientation and navigation, thanks to new research from Wits University. The vast and dim milky glow of our home galaxy apparently provides a good source of orientation when the Sun or a bright Moon isn’t available.

Dung beetles don’t have eyes thaf are sharp enough to clearly distinguish between exact constellations (from our current understanding of their eyes. They rely on the overall gradient of light to dark, that the light of the Milky Way provides, to get a sense of orientation. This allows them to make sure that when they are harvesting dung from a dung pile, that they continue moving away from it instead of accidently circling back into their competitors.

“The dung beetles don’t care which direction they’re going in; they just need to get away from the bun fight at the poo pile,” claims Professor Marcus Byrne from Wits University.

The researchers have previously published other findings on the dung beetle, including proving that dung beetles make use of the Sun, the Moon and polarised light for orientation and navigation.

For the first experiments, the dung beetles had their eyes covered up and blocked with “caps”, and were then observed. During the research, a seemingly new behavior was also discovered. The dung beetles were observed climbing to the top of their dung balls, and then using the higher position to locate the sources of light that they then used for orientation, the researchers labelled it as a “dance”.

To follow up on that first research, further experiments were then conducted under the simulated light and night sky of the Wits Planetarium. In the planetarium, the beetles were very clearly shown to be using the Mohawk of the Milky Way for orientation and navigation.

“We were sitting out in Vryburg (conducting experiments) and the Milky Way was this massive light source. We thought they have to be able to use this — they just have to!” said Byrne.

“Not all light sources are equally useful landmarks for a dung beetle. A moth keeping a constant angle between itself and a candle flame will move in a circle around the flame. However, a celestial body is too far away to change position relative to a dung beetle as it rolls its ball, with the result that the beetle keeps travelling in a straight line.”

It’s very likely that the dung beetles have some ‘hierarchy of preference’ as far as available light sources goes, but it’s not entirely clear yet what it is. If both a bright moon and the Milky Way were both visible, it’s assumed that the beetles would focus on one.

There have actually been quite a few animals that have been proven to make use of the stars as a way to orient themselves and navigate the world. The dung beetle is, for now, the only animal shown to use the Milky Way for this purpose.

Many species of birds have been found to make use of star light as a navigation tool (in addition to magnetoreception, smell, and vision), as well as species of insects, and very likely other animals also. There has been some research in recent years suggesting that as light pollution from human settlements has been increasing many species have been losing their ability to navigate properly, especially during important times such as when some species gather for mating. Anyone who has ever witnessed a large swarm or gathering around an artificial light source can attest to this.

Here’s some more information on the Milky Way, and observing it in the night’s sky:

“The Milky Way is the galaxy that contains our Solar System. This name derives from its appearance as a dim ‘milky’ glowing band arching across the night sky, in which the naked eye cannot distinguish individual stars. The term ‘Milky Way’ is a translation of the Classical Latin via lactea, from the Hellenistic Greek γαλαξίας κύκλος (pr. galaxías kýklos, ‘milky circle’). The Milky Way appears like a band because it is a disk-shaped structure being viewed from inside. The fact that this faint band of light is made up of stars was proven in 1610 when Galileo Galilei used his telescope to resolve it into individual stars. In the 1920s, observations by astronomer Edwin Hubble showed that the Milky Way is just one of many galaxies.”

“When observing the night sky, the term ‘Milky Way’ is limited to the hazy band of white light some 30 degrees wide arcing across the sky (although all of the stars that can be seen with the naked eye are part of the Milky Way Galaxy). The light in this band originates from un-resolved stars and other material that lie within the Galactic plane. Dark regions within the band, such as the Great Rift and the Coalsack, correspond to areas where light from distant stars is blocked by interstellar dust.”

“The Milky Way has a relatively low surface brightness. Its visibility can be greatly reduced by background light such as light pollution or stray light from the moon. It is readily visible when the limiting magnitude is +5.1 or better, while showing a great deal of detail at +6.1. This makes the Milky Way difficult to see from any brightly lit urban or suburban location but very prominent when viewed from a rural area when the moon is below the horizon.”

“The Galactic plane is inclined by about 60 degrees to the ecliptic (the plane of the Earth’s orbit). Relative to the celestial equator, it passes as far north as the constellation of Cassiopeia and as far south as the constellation of Crux, indicating the high inclination of Earth’s equatorial plane and the plane of the ecliptic relative to the Galactic plane. The north Galactic pole is situated at right ascension 12h 49m, declination +27.4° (B1950) near beta Comae Berenices, and the south Galactic pole is near alpha Sculptoris. Because of this high inclination, depending on the time of night and the year, the arc of Milky Way can appear relatively low or relatively high in the sky. For observers from about 65 degrees north to 65 degrees south on the Earth’s surface the Milky Way passes directly overhead twice a day.”

Read more at http://planetsave.com/2013/01/26/dung-beetle-uses-the-milky-way-for-navigation-first-animal-found-to-do-so/#wkpSTvZ3yUmblrMW.99
Planetsave (http://s.tt/1yZ5b)

Adoption at sea: sperm whales take in outcast bottlenose dolphin

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A group of sperm whales appear to have taken in a deformed bottlenose dolphin, marine researchers have discovered.

Behavioral ecologists Alexander Wilson and Jens Krause of Berlin’s Leibniz-Institute of Freshwater Ecology and Inland Fisheries came across the heartwarming scene some 15 to 20 kilometers off the Azores in the North Atlantic, as they observed the dolphin six times while it nuzzled and rubbed members of the group, reports the journal Science.

“It really looked like they had accepted the dolphin for whatever reason. They were being very sociable,” Wilson told the journal.

The dolphin’s unfortunate deformity — a spinal disfigurement, likely a birth defect, which gives its back half an “S” shape — could help explain how it’s come to be taken in by the sperm whale group, explains Science.

“Sometimes some individuals can be picked on. It might be that this individual didn’t fit in, so to speak, with its original group,” Wilson says, speculating that the deformity could have put the animal at a disadvantage among its own kind — perhaps it had a low social status, or just couldn’t keep up with the other dolphins.

Sperm whales swim more slowly than dolphins, notes the journal, and the pod designates one member to “babysit” the calves near the surface while the other adults dive deep.

But what was in it for the sperm whales? There’s no obvious advantage, Wilson tells Science.

In fact, as cetacean ecologist Mónica Almeida e Silva of the University of the Azores in Portugal tells the journal, sperm whales have good reasons not to like bottlenose dolphins. “Why would sperm whales accept this animal in their group?” she said. “It’s really puzzling to me.”

But maybe we shouldn’t draw too much from this apparent display of affection: as behavioral biologist Luke Rendell of the University of St. Andrews in the U.K. explained to Science, the briefness of the observation, and its rarity, as well as how little is known about these particular whales, makes it hard to interpret. They might simply enjoy the dolphin’s attentions, says Rendell, or “they could just be thinking, ‘Wow, this is a kind of weird calf’.”

Read more: http://newsfeed.time.com/2013/01/26/adoption-at-sea-sperm-whales-take-in-outcast-bottlenose-dolphin/#ixzz2J7iTuEgQ

Elyn R. Saks – Successful and Schizophrenic

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THIRTY years ago, I was given a diagnosis of schizophrenia. My prognosis was “grave”: I would never live independently, hold a job, find a loving partner, get married. My home would be a board-and-care facility, my days spent watching TV in a day room with other people debilitated by mental illness. I would work at menial jobs when my symptoms were quiet. Following my last psychiatric hospitalization at the age of 28, I was encouraged by a doctor to work as a cashier making change. If I could handle that, I was told, we would reassess my ability to hold a more demanding position, perhaps even something full-time.

Then I made a decision. I would write the narrative of my life. Today I am a chaired professor at the University of Southern California Gould School of Law. I have an adjunct appointment in the department of psychiatry at the medical school of the University of California, San Diego, and am on the faculty of the New Center for Psychoanalysis. The MacArthur Foundation gave me a genius grant.

Although I fought my diagnosis for many years, I came to accept that I have schizophrenia and will be in treatment the rest of my life. Indeed, excellent psychoanalytic treatment and medication have been critical to my success. What I refused to accept was my prognosis.

Conventional psychiatric thinking and its diagnostic categories say that people like me don’t exist. Either I don’t have schizophrenia (please tell that to the delusions crowding my mind), or I couldn’t have accomplished what I have (please tell that to U.S.C.’s committee on faculty affairs). But I do, and I have. And I have undertaken research with colleagues at U.S.C. and U.C.L.A. to show that I am not alone. There are others with schizophrenia and such active symptoms as delusions and hallucinations who have significant academic and professional achievements.

Over the last few years, my colleagues, including Stephen Marder, Alison Hamilton and Amy Cohen, and I have gathered 20 research subjects with high-functioning schizophrenia in Los Angeles. They suffered from symptoms like mild delusions or hallucinatory behavior. Their average age was 40. Half were male, half female, and more than half were minorities. All had high school diplomas, and a majority either had or were working toward college or graduate degrees. They were graduate students, managers, technicians and professionals, including a doctor, lawyer, psychologist and chief executive of a nonprofit group.

At the same time, most were unmarried and childless, which is consistent with their diagnoses. (My colleagues and I intend to do another study on people with schizophrenia who are high-functioning in terms of their relationships. Marrying in my mid-40s — the best thing that ever happened to me — was against all odds, following almost 18 years of not dating.) More than three-quarters had been hospitalized between two and five times because of their illness, while three had never been admitted.

How had these people with schizophrenia managed to succeed in their studies and at such high-level jobs? We learned that, in addition to medication and therapy, all the participants had developed techniques to keep their schizophrenia at bay. For some, these techniques were cognitive. An educator with a master’s degree said he had learned to face his hallucinations and ask, “What’s the evidence for that? Or is it just a perception problem?” Another participant said, “I hear derogatory voices all the time. … You just gotta blow them off.”

Part of vigilance about symptoms was “identifying triggers” to “prevent a fuller blown experience of symptoms,” said a participant who works as a coordinator at a nonprofit group. For instance, if being with people in close quarters for too long can set off symptoms, build in some alone time when you travel with friends.

Other techniques that our participants cited included controlling sensory inputs. For some, this meant keeping their living space simple (bare walls, no TV, only quiet music), while for others, it meant distracting music. “I’ll listen to loud music if I don’t want to hear things,” said a participant who is a certified nurse’s assistant. Still others mentioned exercise, a healthy diet, avoiding alcohol and getting enough sleep. A belief in God and prayer also played a role for some.

One of the most frequently mentioned techniques that helped our research participants manage their symptoms was work. “Work has been an important part of who I am,” said an educator in our group. “When you become useful to an organization and feel respected in that organization, there’s a certain value in belonging there.” This person works on the weekends too because of “the distraction factor.” In other words, by engaging in work, the crazy stuff often recedes to the sidelines.

Personally, I reach out to my doctors, friends and family whenever I start slipping, and I get great support from them. I eat comfort food (for me, cereal) and listen to quiet music. I minimize all stimulation. Usually these techniques, combined with more medication and therapy, will make the symptoms pass. But the work piece — using my mind — is my best defense. It keeps me focused, it keeps the demons at bay. My mind, I have come to say, is both my worst enemy and my best friend.

THAT is why it is so distressing when doctors tell their patients not to expect or pursue fulfilling careers. Far too often, the conventional psychiatric approach to mental illness is to see clusters of symptoms that characterize people. Accordingly, many psychiatrists hold the view that treating symptoms with medication is treating mental illness. But this fails to take into account individuals’ strengths and capabilities, leading mental health professionals to underestimate what their patients can hope to achieve in the world.

It’s not just schizophrenia: earlier this month, The Journal of Child Psychology and Psychiatry posted a study showing that a small group of people who were given diagnoses of autism, a developmental disorder, later stopped exhibiting symptoms. They seemed to have recovered — though after years of behavioral therapy and treatment. A recent New York Times Magazine article described a new company that hires high-functioning adults with autism, taking advantage of their unusual memory skills and attention to detail.

I don’t want to sound like a Pollyanna about schizophrenia; mental illness imposes real limitations, and it’s important not to romanticize it. We can’t all be Nobel laureates like John Nash of the movie “A Beautiful Mind.” But the seeds of creative thinking may sometimes be found in mental illness, and people underestimate the power of the human brain to adapt and to create.

An approach that looks for individual strengths, in addition to considering symptoms, could help dispel the pessimism surrounding mental illness. Finding “the wellness within the illness,” as one person with schizophrenia said, should be a therapeutic goal. Doctors should urge their patients to develop relationships and engage in meaningful work. They should encourage patients to find their own repertory of techniques to manage their symptoms and aim for a quality of life as they define it. And they should provide patients with the resources — therapy, medication and support — to make these things happen.

“Every person has a unique gift or unique self to bring to the world,” said one of our study’s participants. She expressed the reality that those of us who have schizophrenia and other mental illnesses want what everyone wants: in the words of Sigmund Freud, to work and to love.

A law professor at the University of Southern California and the author of the memoir “The Center Cannot Hold: My Journey Through Madness.”

Dog’s dinner was key to domestication

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Dogs now have an excuse for waiting under the dinner table: domestication may have adapted them to thrive on the starch-filled foods that their owners eat.

A study published in Nature found that dogs possess genes for digesting starches, setting them apart from their carnivore cousins — wolves.

The authors say the results support the contentious idea that dogs became domesticated by lingering around human settlements. “While it’s possible that humans might have gone out to take wolf pups and domesticated them, it may have been more attractive for dogs to start eating from the scrap heaps as modern agriculture started,” says Kerstin Lindblad-Toh, a geneticist at Uppsala University in Sweden, who led the work.

Canine-domestication researchers agree that all dogs, from beagles to border collies, are the smaller, more sociable and less aggressive descendants of wolves. But neither the time nor the location of the first domestication is known: fossils place the earliest dogs anywhere from 33,000 years ago in Siberia to 11,000 years ago in Israel, whereas DNA studies of modern dogs put domestication at least 10,000 years ago, and in either Southeast Asia or the Middle East. Many researchers believe that dogs were domesticated more than once, and that even after domestication, they occasionally interbred with wild wolves.

Lindblad-Toh and her team catalogued the genetic changes involved in domestication by looking for differences between the genomes of 12 wolves and 60 dogs from 14 different breeds. Their search identified 36 regions of the genome that set dogs apart from wolves — but are not responsible for variation between dog breeds.

Nineteen of those regions contained genes with a role in brain development or function. These genes, says Lindblad-Toh, may explain why dogs are so much more friendly than wolves. Surprisingly, the team also found ten genes that help dogs to digest starches and break down fats. Lab work suggested that changes in three of those genes make dogs better than meat-eating wolves at splitting starches into sugars and then absorbing those sugars.

Most humans have also evolved to more easily digest starches. Lindblad-Toh suggests that the rise of farming, beginning around 10,000 years ago in the Middle East, led to the adaptations in both species. “This is a striking sign of parallel evolution,” she says. “It really shows how dogs and humans have evolved together to be able to eat starch.”

However, Greger Larson, an evolutionary archaeologist at Durham University, UK, very much doubts that genes involved in digesting starches catalysed domestication, pointing out that the earliest dog fossils predate the dawn of agriculture. His team plans to analyse DNA preserved in dog fossils, to discover when the genetic variations involved in domestication first emerged.

Robert Wayne, a geneticist at the University of California, Los Angeles, who is also studying ancient dog genomes, says that starch metabolism could have been an important adaptation for dogs. However, he thinks that such traits probably developed after behavioural changes that emerged when humans first took dogs in, back when most of our forebears still hunted large game.

Nevertheless, the study adds to evidence that dogs should not eat the same food as wolves, says Wayne, who points out that dog food is rich in carbohydrates and low in protein compared with plain meat. “Every day I get an email from a dog owner who asks, should they feed their dog like a wolf,” says Wayne. “I think this paper answers that question: no.”

http://www.nature.com/news/dog-s-dinner-was-key-to-domestication-1.12280

Thanks to Dr. Lutter for bringing this to the attention of the It’s Interesting community.

Marijuana And Cancer: Scientists Find that a Non-Psychoactive Cannabis Compound Stops Metastasis In Aggressive Cancers

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A pair of scientists at California Pacific Medical Center in San Francisco has found that a compound derived from marijuana could stop metastasis in many kinds of aggressive cancer, potentially altering the fatality of the disease forever.

“It took us about 20 years of research to figure this out, but we are very excited,” said Pierre Desprez, one of the scientists behind the discovery, to The Huffington Post. “We want to get started with trials as soon as possible.”

The Daily Beast first reported on the finding, which has already undergone both laboratory and animal testing, and is awaiting permission for clinical trials in humans.

Desprez, a molecular biologist, spent decades studying ID-1, the gene that causes cancer to spread. Meanwhile, fellow researcher Sean McAllister was studying the effects of Cannabidiol, or CBD, a non-toxic, non-psychoactive chemical compound found in the cannabis plant. Finally, the pair collaborated, combining CBD and cells containing high levels of ID-1 in a petri dish.

“What we found was that his Cannabidiol could essentially ‘turn off’ the ID-1,” Desprez told HuffPost. The cells stopped spreading and returned to normal.

“We likely would not have found this on our own,” he added. “That’s why collaboration is so essential to scientific discovery.”

Desprez and McAllister first published a paper about the finding in 2007. Since then, their team has found that CBD works both in the lab and in animals. And now, they’ve found even more good news.

“We started by researching breast cancer,” said Desprez. “But now we’ve found that Cannabidiol works with many kinds of aggressive cancers–brain, prostate–any kind in which these high levels of ID-1 are present.”

Desprez hopes that clinical trials will begin immediately.

“We’ve found no toxicity in the animals we’ve tested, and Cannabidiol is already used in humans for a variety of other ailments,” he said. Indeed, the compound is used to relieve anxiety and nausea, and, since it is non-psychoactive, does not cause the “high” associated with THC.

While marijuana advocates will surely praise the discovery, Desprez explained that it’s not so easy as just lighting up.

“We used injections in the animal testing and are also testing pills,” he said. “But you could never get enough Cannabidiol for it to be effective just from smoking.”

Furthermore, the team has started synthesizing the compound in the lab instead of using the plant in an effort to make it more potent.

“It’s a common practice,” explained Desprez. “But hopefully it will also keep us clear of any obstacles while seeking approval.”

http://www.huffingtonpost.com/2012/09/19/marijuana-and-cancer_n_1898208.html?ncid=edlinkusaolp00000003&ir=Weird%20News

What hyperspace would really look like

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The science fiction vision of stars flashing by as streaks when spaceships travel faster than light isn’t what the scene would actually look like, a team of physics students says.

Instead, the view out the windows of a vehicle traveling through hyperspace would be more like a centralized bright glow, calculations show.

The finding contradicts the familiar images of stretched out starlight streaking past the windows of the Millennium Falcon in “Star Wars” and the Starship Enterprise in “Star Trek.” In those films and television series, as spaceships engage warp drive or hyperdrive and approach the speed of light, stars morph from points of light to long streaks that stretch out past the ship.

But passengers on the Millennium Falcon or the Enterprise actually wouldn’t be able to see stars at all when traveling that fast, found a group of physics Masters students at England’s University of Leicester. Rather, a phenomenon called the Doppler Effect, which affects the wavelength of radiation from moving sources, would cause stars’ light to shift out of the visible spectrum and into the X-ray range, where human eyes wouldn’t be able to see it, the students found.

“The resultant effects we worked out were based on Einstein’s theory of Special Relativity, so while we may not be used to them in our daily lives, Han Solo and his crew should certainly understand its implications,” Leicester student Joshua Argyle said in a statement.

The Doppler Effect is the reason why an ambulance’s siren sounds higher pitched when it’s coming at you compared to when it’s moving away — the sound’s frequency becomes higher, making its wavelength longer, and changing its pitch.

The same thing would happen to the light of stars when a spaceship began to move toward them at significant speed. And other light, such as the pervasive glow of the universe called the cosmic microwave background radiation, which is left over from the Big Bang, would be shifted out of the microwave range and into the visible spectrum, the students found.

“If the Millennium Falcon existed and really could travel that fast, sunglasses would certainly be advisable,” said research team member Riley Connors. “On top of this, the ship would need something to protect the crew from harmful X-ray radiation.”

The increased X-ray radiation from shifted starlight would even push back on a spaceship traveling in hyperdrive, the team found, slowing down the vehicle with a pressure similar to the force felt at the bottom of the Pacific Ocean. In fact, such a spacecraft would need to carry extra energy reserves to counter this pressure and press ahead.

Whether the scientific reality of these effects will be taken into consideration on future Star Wars films is still an open question.

“Perhaps Disney should take the physical implications of such high speed travel into account in their forthcoming films,” said team member Katie Dexter.

Connors, Dexter, Argyle, and fourth team member Cameron Scoular published their findings in this year’s issue of the University of Leicester’s Journal of Physics Special Topics.

http://www.livescience.com/26272-star-wars-hyperspace-physics-reality.html

Museum’s ancient ‘gaming’ display actually primitive toilet paper

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A museum which kept ancient artefacts on display believing they were early gaming pieces has discovered they were actually used as a primitive form of toilet paper.

The Roman artefacts, deliberately shaped into flat discs, have been in the collection at Fishbourne Roman Palace since the 1960s.

And up until now the museum thought the items were used for early games, such as draughts.

But, a British Medical Journal article has now proposed they have a very different function.

The broken pieces range in size from 1 inch to 4 inches in diameter and were excavated near to the museum in Chichester, West Sussex in 1960.

It is well publicised that Romans used sponges mounted on sticks and dipped in vinegar as an alternative to toilet paper.

Yet, the idea these ceramic discs might also have been used is a revelation.

Museum curator Dr Rob Symmons said: “When pottery like this is excavated it is someone’s job to wash it clean.

“So, some poor and unsuspecting archaeologist has probably had the delight of scrubbing some Roman waste off of these pieces.

“It is not beyond the realms of possibility that we could still find some further signs of waste or residue.

“However, these pottery pieces have no monetary value because we are essentially talking about items once used as toilet roll.

“The pieces had always been catalogued as broken gaming pieces but I was never particularly happy with that explanation.

“But when the article produced the theory they were used to wipe people’s bums I thought it was hilarious and it just appealed to me.

“I love the idea we’ve had these in the museum for 50 years being largely ignored and now they are suddenly engaging items you can relate to.”

Symmons, who has been at the museum for seven years, added: “We will obviously have to think about reclassifying these objects on our catalogue.

“But we hope the pieces will make people smile when they learn what they were used for.

“They would have probably been quite scratchy to use and I doubt they would be as comfortable as using toilet roll.

“But in the Roman era it was that or very little else.”

http://www.telegraph.co.uk/earth/environment/archaeology/9810790/Museums-ancient-gaming-display-actually-primitive-toilet-paper.html?_tmc=zxv9ukiZ6B3n68Tm1mq7xG91e8B0Hxwe-svV5GGS5Ok

‘Prepare to die’ t-shirt causes stir on flight

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For many people it is just a famous, comical quote, but some passengers on a New Zealand-bound flight did not see the funny side in Wynand Mullins’ T-shirt, which read “Prepare to die”.

In hindsight, Mr Mullins says his T-shirt, with a popular quote from the fantasy film The Princess Bride, may not have been the best clothing choice for a flight, but he believes the reaction of Qantas was over the top.

Mr Mullins, a Kiwi living in Sydney, was one of the first to board his Auckland-bound flight on Sunday evening. While other passengers took their seats, Mr Mullins was approached by a flight attendant who said some people on board were intimidated by the words on his shirt.

The shirt had a large name tag which read: “Hello. My name is Inigo Montoya. You killed my father. Prepare to die.”

The line is one of the most memorable from the 80s movie The Princess Bride.

Mr Mullins is used to getting questionable looks and received a few while in line waiting to board, but the reaction he received on the plane was “a bit over the top”, he said.

“The flight attendant said to me: ‘Are you able to remove it because some of the passengers are quite intimidated by it’. I thought it was all a bit silly. The person next to me was laughing, because they knew the movie.”

Mr Mullins said he didn’t have another shirt to wear and hoped he would get to wear a pilot’s shirt – but wondered how the other passengers would then react to that.

The flight attendant left in search of another T-shirt but never returned – and didn’t make eye contact with Mr Mullins again.

“I wouldn’t be surprised if they had someone watching me the whole time,” he said.

“The whole experience was a bit over the top, but also a bit comical.”

A Qantas spokesman said the airline had no record of the incident, so it appeared it had been handled by the crew on board.

“Qantas does have dress standards for passengers travelling on our aircraft . . . particularly for slogans which other passengers may find offensive or threatening.”

* A 1987 movie, The Princess Bride is a classic fairy tale, which contains many often quoted lines. Directed by Rob Reiner, it has swordplay, giants, an evil prince, a beautiful princess, and a Mark Knopfler soundtrack.

In a 2012 interview in New York Magazine, actor Mandy Patinkin said his famous line (“Hello. My name is Inigo Montoya. You killed my father. Prepare to die”) gets quoted back to him by at least two or three strangers every day of his life. He said he loves it.

http://www.stuff.co.nz/travel/travel-troubles/8210199/Prepare-to-die-t-shirt-causes-stir-on-flight